Customer Support

You can reset your password at any time. Be sure your subscription has not expired. Check your joining receipt from us or your CCbill receipt.

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name 5kvids.com or that of our secondary billing processing company will be on your statement. Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account's spam folder. If you feel you haven't received this confirmation email, give us a call and we will provide you with professional advice in the event you have been a victim of fraud.

To cancel your membership to 5Kporn.com or 5Kteens.com, subscription go here

Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up. If you can’t find this email in your inbox, try checking your email account's spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, email us at support@5kvids.com or during regular business hours please give us a call and we’ll verify the cancellation.

Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.

Three month memberships are billed upon sign-up and every 90 days thereafter until cancelled.

Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.

Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period. Please refer to the "Terms and Conditions" of the website that you joined for further information.

Be sure you're allowing our support email (support@5kvids.com) past your spam filters.

Please contact Customer Support directly: support@5kvids.com

There are many possible reasons why you may be experiencing poor video playback. 5K video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:

• Try another browser and see if that helps. We recommend the latest versions of the following browsers for 5K video: Google Chrome, Microsoft Edge.
• Select a lower video quality. The 5K video resolution may be too heavy for your current internet connection or computer . Click on the settings button under the video player and make your selection under “Video Quality" and try 1080P or 720P.
• Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
• Stop any files that you may be downloading in the background.
• Try closing other browser tabs if you have many opened.

A reasonable download limit was put in place in order to protect the site from abusive users. Members can download unlimited photosets and BTS videos. The download limit is only in place for unique episodes and it will allow you to download up to 15 episodes every 1 week. There is no limit on streaming. Please feel free to contact support for further questions or concerns.